APPLYING STRUCTURATION THEORY TO ELECTRONIC GOVERNMENT FOR IMPROVED GOVERNANCE IN KENYA'S COUNTY GOVERNMENTS

Abstract

The Kenyan government in this modern age has made strides and invested to embrace electronic government (e-government) in almost all ministries to enable speedy service delivery and enhance transparency and accountability by eliminating inefficient processes and bureaucracies as much as possible. However, some professionals lack Information Communication Technology (ICT) skills to manage various projects. The general objective of this study sought to conceptualize structuration theory into ICT training as a requirement for e-government in Trans Nzoia and Kisumu county governments. This paper assesses the ICT training needs among staff working in Trans Nzoia and Kisumu County governments. Interviews and Document reviews from both case counties and national governments are the data collection methods. The study contextualizes Structuration theory into ICT being a theory from the field of sociology and a constructivist paradigm approach is employed. Purposive sampling technique is used targeting participants in the two county governments. Thematic Analysis’s procedures and processes are adopted for data analysis. The findings contribute to knowledge in that structuration theory is conceptualized into ICT; on Structures, Signification was operationalized into ICT implicit and explicit knowledge; on Interaction, Meaning was operationalized into ICT information and Communication dimension into Information dimension. I recommend a comprehensive and coherent approach to ICT training and capacity building at all educational tiers, country wide roll out of ICT infr